Rev-Opti Stayz
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RevOptiStayz: Detailed Cancellation & Refund Policy

Effective Date: July 1, 2026

At RevOptiStayz, our mission is to act as the central nervous system for your property. Because we integrate technology, physical goods, and human expertise, our cancellation terms are calibrated to the specific resource investment required for each service.



Our Policy

At RevOptiStayz, we prioritize building transparent, long-term partnerships. We recognize that business needs evolve, and our policies are structured to remain fair while ensuring we can continue to allocate the dedicated resources necessary to optimize your property's performance.

Revenue management is labor-intensive and involves ongoing, active monitoring of your market rates. When you sign a contract, you are reserving a portion of a consultant’s time and expertise for that month.

  • i ) Cancellation: Requires a minimum of 30 days' written notice via email before the start of the next billing cycle. Fees for the current active month are non-refundable, as they cover active strategy deployment and OTA management.

    • i ) Why 30 Days? This provides enough time to "off-board" the property, transition data back to you, and ensure that your automated rate settings are correctly handed off without causing a dip in your occupancy or revenue.

  • ii ) Refund Terms: Because revenue management involves active daily rate adjustments, channel mapping, and staff attention, the service fee for the current active month is non-refundable. If a client cancels mid-cycle, services will continue until the end of the paid period to ensure a clean transition of data and account management.
  • i ) Software (Cloud/Desktop PMS): Subscription cancellations take effect at the end of the current billing period. No pro-rated refunds are provided for partial months.
  • ii ) Hardware (Smart Locks & Security):
  • a ) The 48-Hour Rule: Orders may be cancelled without penalty within 48 hours of purchase.
  • b ) Post-Shipment/Installation: Because these are high-security items, once the chain of custody is broken (item shipped or installed), the sale is final.
  • c ) Defective Items: We provide a 72-hour window from delivery to report "dead on arrival" hardware. We will perform a remote diagnostic. If a hardware defect is confirmed, we will replace the unit at no cost. Refunds are only issued if a replacement cannot be provided within 14 business days.
  • i ) Milestone Billing: Projects are divided into stages (e.g., UX/UI, Coding, SEO Integration). Projects are milestone-based. If you cancel during development, you will be billed for all work completed up to the point of cancellation. Any advance payments for unstarted milestones will be refunded, less a 10% administrative processing fee.
  • ii ) Cancellation Terms: Clients may cancel at any time. The client is liable for all hours worked and milestones completed up to the date of notice.
  • iii ) Refund Terms: Any advance payments held for unstarted future milestones will be refunded, minus a 10% administrative fee. This fee covers the costs of project architecture, resource booking, and administrative setup that occurred when the project was first initiated.

    • Why the 10% Fee? This covers the non-recoverable administrative costs of project management, such as the time spent in initial consultation, file organization, and project accounting, which cannot be refunded once a project is logged.
  • i ) Scheduling: Once a shoot date is locked in, our crew and specialized equipment are reserved.
  • ii ) Cancellation/Rescheduling:
  • a ) Cancellations made >7 days prior to the shoot: Full refund minus a 5% processing fee.
  • b ) Cancellations made 3–7 days prior: 50% of the booking fee is retained to cover lost availability.
  • c ) Cancellations made <72 hours prior: 100% of the booking fee is retained, as our team has already allocated travel time and production resources.
  • d ) Force Majeure/Weather: If a shoot is cancelled due to adverse weather or unforeseen site conditions beyond our control, we will reschedule at no additional cost.
  • i ) Order Modification: Orders can be adjusted or cancelled only before the dispatch/shipping process begins.
  • ii ) Non-Refundable Policy: Due to the strict hygiene and sanitation standards required in the hospitality industry, we cannot accept returns on linens, toiletries, or cleaning chemicals once they have left our warehouse. This ensures that every client receives products that are guaranteed sterile and unused.
  • iii ) Quality Guarantee: If a product is delivered damaged (e.g., a leaking chemical container or torn linen), please provide photo evidence within 24 hours of delivery. We will arrange for a replacement or a credit for future supply orders.
  • iv ) Non-Perishable supply : orders can be canceled prior to dispatch. Once dispatched, these items are non-refundable due to hygiene, safety, and quality standards in the hospitality industry.
    • Exceptions and Defective Items

  • i ) Technical Issues: If a software module or hardware component (e.g., smart locks) fails to perform according to our documented specifications, we prioritize troubleshooting and repair/replacement. A refund is considered only if the issue remains unresolved after reasonable efforts to fix or replace the component.
  • ii ) Force Majeure: RevOptiStayz is not liable for service interruptions caused by events beyond our reasonable control, such as natural disasters, regional infrastructure failures, or government-mandated lockdowns.

    • If a refund is approved based on the criteria above, the following process applies:

  • i ) Request Submission: Please initiate your request by emailing your dedicated account manager or our support team with your Project/Order ID and the reason for the cancellation.
  • ii ) Review Period: Our team will review your request within 3–5 business days. We may contact you to address any dissatisfaction or resolve technical issues.
  • iii ) Processing Time: Approved refunds will be processed within 10–15 business days.
  • iv ) Payment Method: Refunds will be credited back to the original payment method used during the initial transaction. This allows for the reconciliation of banking fees. Since payment processors often take time to settle transactions, this buffer prevents you from losing money on transaction fees that the bank won't return to you.
    • To ensure efficiency for your business:

  • i ) Force Majeure: RevOptiStayz is not liable for service failures due to acts of nature, ISP failures, or government lockdowns.
  • ii ) Technical Performance: Our liability for software or hardware failure is strictly limited to the repair, replacement, or service credit of that specific component. We are not liable for indirect or consequential loss of revenue.
    • We view your property through a macro lens. Our goal is to ensure that our tools, technology, and talent provide consistent, compounding value. If you are ever dissatisfied with a service, we strongly encourage you to discuss your concerns with your account manager. Often, we can rectify the situation, adjust your strategy, or optimize your setup to better meet your operational goals before a cancellation becomes necessary.
  • i ) Technical Performance: If a software module or hardware component fails to perform to documented specifications, our first priority is to resolve the issue through troubleshooting, repair, or replacement. A refund will only be considered if we are unable to rectify a verifiable technical defect within 30 days of the reported issue.
  • ii ) Force Majeure: RevOptiStayz is not liable for performance failures or service interruptions resulting from events beyond our reasonable control. This includes, but is not limited to: natural disasters, regional power grid failures, ISP infrastructure outages, or government-mandated emergency lockdowns.
    • We view your property’s success through a macro lens. Our goal is to ensure our technology and strategies deliver compounding value over time.

    If you are ever dissatisfied with a service, we strongly encourage you to engage with your dedicated account manager before initiating a cancellation. Often, adjustments to strategy or scope can better align our services with your immediate operational needs. We are committed to rectifying concerns to ensure you continue to thrive.
    We reserve the right to modify this policy as our ecosystem of services grows. Any updates will be published on our website and will apply to all new service agreements initiated after the effective date of the change. By stating that updates apply to new agreements, you prevent "bait-and-switch" accusations. You are effectively "grandfathering" existing clients into their current terms while setting new rules for future growth, which builds massive trust.

    Need Further Assistance?


    Your success is our primary objective. If you have questions regarding your current service plan, the status of a hardware order, or a pending project, please reach out to us at [RevOptistayz@gmail.com] or contact your dedicated representative directly.